Support
Remote Technical Support, 24/7
For service during normal business hours or the next business day, please email support@dorsettcontrols.com.
For emergency, 24/7 support, please call 855 DT SCADA (855-387-2232).
Expert Support for Every SCADA System
As a premier SCADA solutions provider, we service and support everything we sell for the lifetime of the system and answer your call 24/7 when you need help.
No matter what type of system you have, or who installed it, we’re here for you.
InfoScan Product Exchange Program –
for Less Downtime
Get our single-source InfoScan SCADA system, and you get an extra, uptime-boosting benefit for the lifetime of your system: our Product Exchange Program (PEP). If any MicroScan product in your InfoScan SCADA system sustains damage, PEP gets you back online as soon as possible.
Our expert techs have seen and solved the most complex SCADA issues – and will do the same for you. Have a problem? Give us a call today!
How PEP Works
- You report damage to a MicroScan product.
- We immediately ship you a replacement.
- You typically receive the replacement in two business days, with overnight delivery an option if necessary.
- With the replacement, you receive a prepaid UPS return label to send us your damaged product.
What You Get
The MicroScan replacement product you receive will be either:
- Grade-A refurbished product, functionally and cosmetically equivalent to a new product
- Brand-new product (if our refurbished product stock is depleted at the time of the request)
PEP’s Many Benefits
Beyond fast access to quality product replacements, this program offers you several additional benefits:
- Lower cost than a new replacement
- A full product warranty
- No risk of having a product deemed irreparable
- Lightning damage is covered
Less Stress When Lightning Strikes
Customers especially appreciate our exchange program providing for damages due to a direct or indirect lightning strike. We recognize the challenges of proving lightning damage for insurance claims, and we’re committed to easing this burden as much as possible.
Easy Returns
We make it easy to return damaged product(s) back to us. You receive a prepaid UPS return label with every product replacement. Simply:
- Pack your damaged product(s) in the same box you received.
- Attach the prepaid return label to the outside of the shipping box.
- Take it to your nearest UPS drop-off location.
No Extra Costs – Just More Uptime
If you use MicroScan products, the Product Exchange Program is yours – at no additional cost beyond the exchange fees. You don’t even have to sign up! The program speeds up repairs, and offers you greater consistency, predictability, and value.
We can offer our InfoScan customers this easy, uptime-building product exchange because we make every MicroScan product in our InfoScan SCADA systems. PEP is yet another reason to check out what our InfoScan Solutions can do for you – now and for the lifetime of your SCADA system.